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| General Frequently Asked Questions |
- Can I make an order online via this website ?
Certainly, you can make an order online via this website. - How do I make an order using this website ?
Simple, you just need to click the "add to chart" on the items you are interested in together with the quantities. We will immediately process your order and reply your email with the price quotation and the time estimation to prepare your orders. - How long will it take to prepare my order ?
The required time to prepare your order will depend on types of the ordered items and their availabilities in our stock. If the ordered items are available in our stock, it will take a short time to prepare. Meanwhile, if the ordered items are unavailable in our stock, it will take maximum 2-3 weeks to prepare. - How do I pay?
You may pay your order using one of the following payment methods:
1.Telegraphic transfer via Bank (Wire transfer) - What are the currencies accepted as the payment ?
We accept any currencies as the payment, our bank will automatically convert your currencies to our Indonesian Rupiah.
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| Shipping Overseas |
- Do you also organize overseas shipment ?
Yes, we also provide and organize overseas shipment to all destination around the World. - How are the goods shipped?
The goods will be shipped following the standard, rules & regulation for overseas shipment, to ensure the goods are shipped properly and safely arrive in your country destination. - How do you calculate the cost of sea freight ?
Sea freight shipment is calculated based on the destination of your country and the cubication/space that your goods will needed. and subject to a minimum cubication is 1 CBM (Cubic Meter). It means that the sea freight is calculated based on space/volume, not by the weight. The required time to deliver your goods by sea freight will depends on the country of destination. It will generally take 3-4 weeks to arrive in your country. Such time has included the packing, fumigation, documents preparation and handling and others. Note: Sea freight is Port to Port service only. - How much does a sea freight cost?
Sea freight cost is depends on the country of destination and the volume of your goods (it's mean no matter how many kilos weight of your goods are, because it's measure only by volume of space that your goods need, not by the weight) Note: To have the details of shipping quotations, please contact us at: kenny_art2003@yahoo.com - Does the shipping cost that given is include everything needed such as packaging, fumigation, local tax, document, preparation and handling ?
Yes, the shipping quotation that given to you has included EVERYTHING needed, such as: packaging, cost of fumigation, the local tax in Indonesia, and cost of document preparation and handling. Note: After shipping the goods, the relevant document that represent legal evidents to collect your goods will be send to your residence, this document will be use as legal document to pick up your goods at the port that you've been choosen.
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